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Tracey-21's avatar
Tracey-21
Contributing User
9 days ago

Authorisation Code

I have tried continuously today to get an authorization code for the weekly payroll.  Still nothing is coming through as an SMS.  Nothing has changed as I am the Administrator, can you please advise why I am not receiving the code.  

I am also on annual leave in the mediterranean and have international roaming on my phone so this shouldn't be an issue, as I am receiving messages as per normal from Australia.

Is there also another way I can receive the authorization code, as a backup to my phone (SMS). As this is now urgent for me to get the super processed.

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    8 days ago

    Hi Tracey-21, 

     

    I understand this is urgent, with your super payment due. Pay Super authorisation codes are sent by SMS to the verified mobile number of the Pay Super Authoriser or Administrator who is authorising the payment.

     

    As you’re overseas, please check with your mobile provider that international roaming and incoming SMS are enabled on your Australian number. We can’t confirm from here that roaming is the cause, but it’s worth checking. The code can’t be sent by email or through an authenticator app.

     

    If you still can’t receive the code, another Pay Super Authoriser or Administrator with a verified Australian mobile number may be able to authorise the payment while you’re away. For further help, please contact MYOB Support, so they can investigate your sms issue further. 

     

    Regards,
    Genreve

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