Hi there, I have an employee who went from casual to full time. I created another employee card for the same employee to preserve the pay history and keep it separate. Now when I tried to pay super, it won't let me as the same membership number is used by the two cards. I tried removing the membership number in the old card but that didn't work. What's the solution to this issue?
Hey Didz,
Makes sense you wanted to keep the casual and full time pay history tidy, though creating a second employee card can trigger super issues. To fix it,
If the workaround above doesn't work for your setup, you can reach out to our team so they can deactivate the old card on our side, after which you’ll be able to process the super payment using the new card. You can contact them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.
Cheers,
Doreen
Hi Doreen,
Thanks for your reply.
i actually found a workaround that worked and may be useful to others if faced with this issue without having to go through the steps above. I selected and paid ONLY the super for the employee when he was a casual. Once he was removed from the list, I paid super for the rest of the staff, including the now FT employee.
