I have been helping a client register the Superannuation funds and register their card file. I sent the link and they used the same email address. Now all the information of her details are duplicated into his card. He has 2 cards with her info in and I changed it and updated it and it reverts back.
anyone able to help or advise next steps.
Hi Tash67,
Thanks for the info. It sounds like the same email used during setup may have caused the employee details to duplicate onto another card. If you’ve already updated it and it keeps changing back, it’s likely there are duplicate employee/card records causing it. Best next step would be to check which card is the correct one to keep, then remove the super details from the duplicate card or make that one inactive. After that, try opening Pay Super again and see if it sticks.
If it still reverts, this may need to be checked further on our side as it could need backend cleanup. Please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can look into it further and confirm the next step.
Regards,
Sai
