Employees not appearing in Payroll Processing

Hi everyone,

We have an issue with three employees suddenly not appearing in the Payroll Processing screen when processing payroll in bulk.

This first occurred during our pay run on 22 July 2026. We completed another pay run on 5 August 2026, hoping the issue would resolve itself, but the same three employees still did not appear.

There have been no changes to their employee card files or payroll settings that we are aware of.

Interestingly, the employees do appear when we process their payroll individually, so we are able to pay them separately. However, they do not appear when we process the payroll in bulk.

As a result, we have had to run four separate pay runs to process these employees, which is causing additional work and is not an ideal solution.

Has anyone experienced this issue before, or know what could be causing certain employees to be excluded from the bulk Payroll Processing screen?

Any advice would be greatly appreciated.

Thank you!