Entitlement Balance report incorrect
Hi, Entitlement balance report is showing incorrect balances for some employees. The balance on report is different to card. No opening balances on employees. Please assist?
Forum Discussion
Hi BW4,
Thank you for your response.
In this matter, kindly generate the Entitlement Detail Report, as this will check the balance from the card against the actual accrual calculated from each pay run. There are instances where manual adjustments to the employee card will reflect on leave reports.
To correct incorrect leave balances, use the void pay method. This will affect the leave reports year-to-date balances. Go to Payroll >> Process Payroll >> Start a new pay run. Drill into the employee in question and remove all hours and amounts for everything. Then, for the leave entitlement you want to adjust, only put hours against it.
However, if you already processed the void payment and the same issue appears, could you please send me a private message with the following details:
- Entitlement detail report showing the difference
- Employee card file showing the entitlement
- Expected leave balances for each Entitlement Accrual category for the employee
Looking forward to assisting you further.
Cheers,
Princess
