ERROR - EmployeePayrollDetails_MultipleEntitelmentAccrualsExistForAPayrollCategory

Question

EmployeePayrollDetails_MultipleEntitelmentAccrualsExistForAPayrollCategory&nbsp;Error Code comes up when attempting to alter 1 particular employee card file.&nbsp;Unable to change any details even Card ID due to this error.&nbsp;Unable to unlink from particular Payroll Category through Payroll Category or edit any information of the particular category.&nbsp;Only 1 employee is linked to the payroll category and error has only recently occurred.&nbsp;MYOB integrates with external EH Program and card file can no longer sync.&nbsp;&nbsp;

doreen_p · Answer

Hi PFC1,
&nbsp;
To resolve the error "EmployeePayrollDetails_MultipleEntitelmentAccrualsExistForAPayrollCategory," you can check all the entitlements linked to the employee and verify the linked wage category for each entitlement. If a wage category is linked to multiple entitlements, this will trigger the error. Ensure that each wage category is linked to only one entitlement. Unlink any wage pay item that is listed on multiple leave categories. You can also see this link on how to check entitlements linked wage category.
&nbsp;
Best regards,
Doreen

pfc1 · Answer

Hi Doreen,&nbsp;This error is blocking the staff employee file from being altered at all, we can not uncheck the allowance and save.&nbsp;We can not go into the wage category and uncheck the employee.&nbsp;This issue has only begun once the item was added to the standard pay, However can not be altered therefore can not be moved?&nbsp;&nbsp;

doreen_p · Answer

Hi there PFC1,
&nbsp;
Since you're still having trouble editing the wage category, you can reach out to our support team for further assistance. You can either chat with our virtual assistant MOCA on our support page or submit a case via My Account.
&nbsp;
Best regards,
Doreen

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ERROR - EmployeePayrollDetails_MultipleEntitelmentAccrualsExistForAPayrollCategory

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