Hi EnduringMYOB,
Thank you for your post and welcome to the Community Forum. We apologize for the delayed response. We value your effort in providing a detailed error message. To resolve this, we suggest re-initiating the Single Touch Payroll sign-up process before commencing any pay runs. This should eliminate the error message, allowing you to proceed with a smooth pay run.
Do not hesitate to post again if you encounter any issues in the future.
If you find this response helpful, kindly click the "Accept As Solution" button to aid others in finding this information.
Kind regards,
Shella
Hi Shella,
Thank you for your reply.
A couple of follow on questions
1. it seems MYOB is aware of this issue, would it be prudent to either fix the underlying issue or update the error message to provide more meaningful information?
2. does the single Touch Payroll sign-up process need to be reinitialiesed for every user, or just the person who does payroll? Our payroll person had already reinitialised and we were still receiving the error message.
kind regards,
MYOB User
Hi EnduringMYOB,
Thanks for your response, and my apologies for the late reply.
In response to your first question, MYOB is indeed aware of the issues that arise, and we are continuously working to improve our systems. As for updating the error message to provide more meaningful information, this is a valuable suggestion, and I will pass it on to the relevant team for consideration. Regarding your second question, Single Touch Payroll (STP) reporting is an Australian Taxation Office (ATO) regulation that applies to all employers. The STP-enabled software updates the ATO with each payroll run, and employers only need to notify the ATO when they make the last payroll run of the financial year to finalize their STP data. However, it might be best to consult with your registered tax or BAS agent or with the ATO directly for specific advice on this matter.
I hope this answers your queries. Let me know if you need further assistance. I also recommend getting in touch through our online help center, MOCA, whenever you need immediate assistance.
Kind regards,
Shella
