It is saying the mobile for our Pay Super Administrator is not verified. All the info I can find to get the mobile verified is to add it in the myMyob site, but it is already listed in there so how can it become verified?
Hi Margie27,
Totally get why you'd think having the mobile already in my.MYOB website would mean it's all good to go. For Pay Super though, it's a bit separate behind the scenes, so they'll need to have the number verified on their end too. The easiest way to sort this is to pop through a Change of Details form to the Pay Super team so they can verify the mobile for you. You can grab the form and check out more info here: Add a Pay Super payment authoriser.
Regards,
Sai
Thanks Sai,
I sent the form off on the 15th and got an auto response saying, "we will respond within the next 2 business days". Have not heard anything yet and still can't do any payments. I am assuming there is a back log with everyone getting on board but if that is the case perhaps they should update the auto response with a realistic time frame as it is pretty frustrating.
Hi Margie27,
You're right to assume that there's a bit of a backlog we're working through right now. Totally agree with your feedback about expectation setting as well. We should update the 2 business days time frame while we know it's going to be a busy time leading up the 1st July. We'll feed this back to the team and hopefully they're able to easily update this.
Cheers,
Doreen
