MYOB not recognising New Version of Outlook

Hi Doreen, This is not an acceptable workaround into the future. The old outlook is becoming slower and slower to use and 'bogs down' PC's from being able to work effectively. This is a push to move everyone onto the 'new outlook' by Microsoft as they are planning to decommission the old outlook. Are MYOB working with Microsoft to fix this issue? Our MYOB fees are increasing yet we are loosing prime functionality. Hoping to hear there is something new on the way. Cheers Lofty

I have this issue too. Microsoft have released a new version of Outlook (olk.exe) that is modernised and works quite differently. The current version that I have is "1.2023.1114.100", and they are simply calling it "Outlook (new)".

The new version does not appear to support COM or VBA the same way that the classic version of Outlook (OUTLOOK.EXE) does.

Reinstalling MYOB will have no impact since MYOB relies on COM in order to communicate with Outlook, and the new outlook simply doesn't support this.

Currently when I try and email something out of MYOB, it hangs and eventually causes the MYOB error screen "Something's gone wrong and AccountRight needs to close", and the error report shows that it is a COM exceoption:

System.Runtime.InteropServices.COMException: Retrieving the COM class factory for component with CLSID {0006F03A-0000-0000-C000-000000000046} failed due to the following error: 80080005 Server execution failed (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE)).

Earl_HD Are you able to tell us if MYOB will incorporate support for this new Outlook application?

Alternatively perhaps an option could be provided to save the email to a ".eml" or ".msg" file which we could then open and send using the new outlook?

Hi G_I, 

Thanks for the response. We appreciate the effort in providing this information. 

In my understanding, you are pointing out that the registry keys and/or .dll files used by the new Outlook update are different from the old one. May I get you to send us a copy of the latest diagnostic log produced by your AccountRight after trying to access Outlook from AccountRight? 

To find your diagnostic log, follow these instructions.
1. Open your Start Menu.
2. Open the Run window.
3. Type: %localappdata%/myob.
4. Click Okay
5. Open AccountRight > Current > Diagnostic 
6. Choose the latest text file from this folder. 
 

We look forward to your response. Also, feel free to let me know if I misunderstood any of your responses.

Thanks,
Genreve

Hi AAA-Above,

Thank you so much for your post and welcome to the Community Forum! I am sorry to hear that you are having issues when sending payslips. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response

In general, if you find that the email option is greyed out, it typically indicates that AccountRight cannot detect Outlook on the computer. This situation may arise if a compatible version of Outlook is installed after AccountRight.
 

To resolve this, I recommend starting by reinstalling AccountRight on the computer. This reinstallation should enable AccountRight to detect Outlook and enable email functionality through Outlook.

Feel free to post again, we're happy to help.
Regards,
Earl

Hi G_I,

Thank you very much for your informative post, and I apologize for the delay in responding. Other users managed to resolve this issue by updating their Windows security. The workaround you suggested seems effective as well. I'd also recommend visiting these help articles that provide detailed information on Sending emails using Microsoft Outlook and Microsoft support article. They might offer additional insights and solutions to further assist you.

Feel free to post again, we're happy to help!
Regards,
Earl

Hi Earl_HD,

Thank you for your response.

I'd like to be clear, but also fair. I don't intend to be insulting. Please take my comments in the manner in which they are intended.

The answer you gave indicates that you either didn't read, or you didn't understand my comments.

1. Windows Security is not relevant here. Nobody has resolved this issue by making any windows security changes - that is simply not the nature of the problem that this thread is discussing.
2. I did not suggest a workaround. The suggestion that I made was for the MYOB dev team to make a modification to the MYOB AccountRight application that would be able to circumvent the issue that is being discussed.
3. The links you provided don't deal with this newer version of Outlook (OLK.EXE)

Hi G_I, 

We haven't received any updates regarding your concern since Monday. Feel free to let us know if you require further assistance. 

Thanks,
Genreve

Hi G_I, 

I hope you are well. We will be closing the thread as we haven't received any updates regarding your concern since December 11. 

Feel free to create a new thread if you require any other assistance. 

Thanks,
Genreve

Hi

We are experiencing the same issue. Has MYOB tried to run email traffic through the new outlook as yet?

Happy to help with LOGS etc but would have assumed this has been at least tested by MYOB.

Let me know

Hi JLX,

Thank you for your post.

I regret the delay in getting back to you. I understand the importance of compatibility between MYOB and the new version of Outlook. Our team has been diligently working on compatibility tests with different versions of Microsoft Office, including Outlook. To provide you with the best possible assistance, could you kindly share the diagnostic logs and any other relevant details? This will help us better understand the issue you're experiencing with sending pay slips using the new version of Outlook. This would also aid our technical team in their efforts to address the compatibility issue with the new Outlook version.

Cheers,

Princess