I'm not receiving an SMS to authorise my Pay Super payment today. This is the first time it has happened and my mobile number has not changed. It has worked every time for the six months.
Are there any issues going on with MYOB?
What else can I do?
Hi Amanda,
All working now. Thanks!
Still no luck was on the phone for an hour and a half and they still could not resolve it so technical support are calling me today to hopefully resolve the issue
How did you go. I still havent heard back from MYOB other than to tell me there are no issues on their end?
I'm having the same issues, i have been on hold to myob for 40 mins
terrible service - we are all trying to do the right and pay super on time.....
same.
done, still not working
A further update to assist anyone who may be having the same issue.
After unsuccessfully emailing, and chat support being unable to assist, I was eventually able to process the Payroll Super payment by being provided the authorisation code from phone support (after a wait on hold of >1.5 hours).
My mobile phone number is appropriate authorised, time/date settings set to automatic, etc, so it is not a problem with my phone.
I was again informed that the problem is the volume of SMS authorisation codes being requested at the moment, and that the developer is working on a solution.
Hey all.
If you're not receiving codes, it may be worth checking that the time and date settings on your phone are set to automatic and then trying again. We don't have any issues raised with the Pay Super service this morning. If you're continuing to experience a delay when trying to receive the codes, please get in touch with the team via live chat for further assistance.
yep, I was told all of that too.
My experience so far -
(1) No answer to my email to myob support 6 days ago
(2) Got through on chat support this morning after a lengthy wait - was advised to turn phone off and back on again - when that didn't work, was told to call phone support instead; was told "there may be a delay in receiving the code because a high number of users are requesting SMS codes at the same time"
(3) The SMS authorisation code has not worked on any attempt over the past 6 days, so I do not think this is just a site traffic problem
(4) About to call phone support (no doubt another lengthy wait) and see if there is anything else that can be done.
