Forum Discussion
KatieLou
Experienced Cover User
I had this same problem a few years ago with Colonial.
There should be 12 digits. So go to the end and count 12. This meant dropping the first digit which was a "1"
Let me know if it works.
Helen_Keegan
2 years agoExperienced Cover User
Thank you, but I do only have the 12 numbers as his member number.
- KatieLou2 years agoExperienced Cover User
Bummer.
One more suggestion. The BPAY options have a "1" at the beginning. You could try just dropping the "00"
Other than that - I can't remember how I fixed it.