Hi sal880,
Thanks for your post. I would like to extend to you a warm welcome to the Community Forum. I hope you find it a valuable resource. Thank you for bringing your concern with us. We are sorry to hear that you are having challenges processing the Super Payment of your employee because of the error message you are getting, and we apologize for the inconvenience this has caused you. We are grateful for your patience and understanding on this matter.
We appreciate the thorough explanation of your issue. This information is valuable for me to investigate further on my side. I have checked the super fund, and I can see that the fund is still Active. In this situation, we recommend you create a new superannuation fund within the file then use it to pay that superannuation contribution. Also, we recommend contacting the fund to check their details and ensure that you have an up-to-date record of them, including the Fund ABN and Spin/USI numbers as these are key pieces of information for Pay Superannuation which lets the system know where to direct your payment to.
If the fund details have changed then you may be able to change the details of that superannuation fund as mentioned within the message, you are receiving.
Feel free to post again anytime you require further assistance.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
