Payroll - First payrun in new Financial Year times-out

Shella_A​  

Hi everyone,

We know it's unpleasant when the software crashes while you're running pay runs for the new financial year. At the moment, there aren’t any reported issues with the software, but it's possible it’s just getting bogged down with lots of folks doing the same thing at once.

A good trick is to break up your pay runs into smaller batches, this should help things run a bit

Regards,
Genreve

Hi there, nope that wont fix it. There are accrual errors now, STP reporting hasnt gone through as it crashed halfway through processing, and the Net amount has doubled. Im waiting for someone to fix this as a matter of urgency please. These excuses every year are not good enough, you are putting extra stress on people and its not fair when you have a year to correct these continuing errors. 

PLEASE GET BACK TO ALL OF USE AS A MATTER OF URGENCY TO RESOLVE THE ISSUES. 

Thank you 

I am now trying to put thru a pay for our employee and the time-out issue happened. Next week will be our pay week. Would you please urgently also look into it for us? Thanks 

I m doing just ONE person's pay

still time out

Please look into it for us now!!

still not working 

Hi annachen​,

Thanks for clearing that up! If it's just one employee's pay and you're still hitting that timeout, best to reach out to our live chat support via MOCA, our virtual assistant. Something else might be causing the issue, and the team can take a closer look for you.

Regards,

Sai

why u cant help? if one person didnt go thru, i guess 100 persons wil not be working neither...can u pls look into it without passing the ball to somewhere else?

Hi Sai

i have now spent another hour with MOCA, still not fixing the issue but advising us to call instead...its really frustrating!!!!!!!!!!!!!!!!!!!!!!