Self onboarding issues
Is anyone having issues with the self-onboarding getting stuck half way through?
I sent a request to a new employee to self onboard but apparently it froze at the tax page and she couldn't complete it. I have since deleted the request and card and sent a new invite but I believe she is having the same issue. All I can see at my end it that it is 'in progress' but there is no information in the card so clearly hasn't saved.
I suspect the issue may be at her end (her phone/internet) but thought I'd reach out and check if anyone else has experienced this.
In the meantime, I have reached out to her so I can enter details manually.
I have also had this issue.
What I have isolated it to is when importing employee details and then requesting the link via the desktop version, because on the web version the option to send invite is greyed out.
We are just onboarding with MYOB and this has happened with all the employees I imported first. We have tried multiple browsers, the only common factor is the way the link was sent.
Those that I manually loaded and sent invites from web to worked fine.
I then found if i deleted those imported to try again manually, when you click send onboarding link it then fails with error, saying can't be sent as that employee already exists.I haven't found a way to resend to anyone, so am manually having to input all the data. @dooren_
