Have been using the MYOB super payment for the last month, all payments have gone through without trouble. Trying to make first payment in this financal year have received message payment failed. The employee list has not changed, no red boxes to say issue with anyone, but cannot work out how to resend / start again to make the payment. Any ideas?
Hi Doreen,
Thank you, the person from MYOB who I spoke with was very helpful, he explained the reason. It was the SMSF that caused the failure.... I am now waiting on details from that person before we are able to make his payments.
Regards,
Marion
Hi marionR,
That’s not the ideal start to the new financial year. With a Payment Failed message, the best next step is to have our support team check what actually caused the failure on their end first. You’ll need to contact them via our Contact Us page so they can see what’s going on behind the scenes. Once they’ve advised what caused the payment to fail and that issue has been fixed, you can then reverse and reprocess the super payment. Make sure to check this link about reversing super payments for more info.
Cheers,
Doreen
