Superanuation Payment errors
Hello, I am attempting to do our first superanation payment thru the "Pay Superanuation " button on the payroll screen. I am getting a red cross up beside the emplyees that have QSuper as their supan...
Forum Discussion
Hi PeterCook,
Thanks for sharing your issue, specially since you have been using the same number for 15 years. I went ahead and checked but I couldn't find any cases that has similar issue as yours. I would still recommend checking the numbers if they are the ones causing the issue or they may need updating.
I’d check the fund selected, member number and any fund IDs, then give Pay Super another go.
If it’s still happening after that, the best next step would be to reach out via My Account or connect to our live chat team through MOCA, our virtual assistant, so the team can take a closer look.
Regards,
Genreve
