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Hi ThinkErg,
Thanks for your post. I can see that ETP figures are missing from the STP reports. These amounts should be reported to the ATO through Single Touch Payroll (STP). The first thing I'd check is that those payroll categories have been assigned the correct ATO reporting category. The ETP Tax Withheld amount should be reported separately from PAYG Withheld on the STP report and would generally be assigned the ETP Tax Withholding category.
I highly suggest checking this thread as well, as it has the same issue that you have encountered, and you may try the workaround as it worked for the user.
Feel free to write a post if you need further assistance.
Cheers,
Jem
- ThinkErg1 year agoContributing User
Hi Jem,
Thank you for replying and for linking to the thread. I worked through each issue and although the ETP payroll categories were allocated to the correct ATO reporting category of ETP - Taxable Component when processing the payment, the ETP benefit type wasn't appearing at the bottom.
I have set up new payroll categories and now when the ETP - Taxable Component is selected the ETP Benefit type also appears.
I have tried to reverse the ETP payroll that was processed in November so that I can reprocess correctly but I'm getting an error each time. I have shut down and gone back into MYOB and I'm still getting the same error.
'This pay is a reversal. If you record this pay, the payment method used will be Cash. Do you want to continue?'
I select yes and then get the error 'Something's gone wrong and AccountRight needs to close'
I've tried with two different employees and receive the same error each time.
Do you know how to overcome this?
Thanks,
Janelle
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