Forum Discussion

ThinkErg's avatar
ThinkErg
Contributing User
1 year ago

Wrong ETP Figures in STP Payment Summary

Hi,   We have terminated three employees this financial year that were paid ETP amounts.    When I run the summary of payments report for them to compare back to Payroll Activity Detail report in...
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Princess_R's avatar
Princess_R
MYOB Moderator
1 year ago

Hi Anna7 and ThinkErg,

 

We did have an issue with the "Something went wrong" error message before, but our team jumped on it and sorted it out as fast as they could. If you're still seeing this error, don't hesitate to give us a shout. We're here to help!

 

Cheers,

MYOB

 

Premierjs's avatar
Premierjs
Contributing User
1 year ago

Hi, I also have this issue. Have worked through the steps advised & the finalisation figures are still not showing the correct totals due to the exclusion of ETP figures for a terminated employee. I have called MYOB on several occasions, been on hold for hours & then get cut off. This has become an urgent matter that needs to be resolved. We have over 100 employees & this is an issue for 1 that I am still unable to finalise. Please help.

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