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CropServ's avatar
CropServ
Experienced Cover User
3 months ago
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AccountRight Crashes When Exporting Purchases

Hi

In AccountRight, am exporting purchases (item purchases), separating using Tabs (include field headers). Each time I have tried to Export MYOB crashes. Have tried both online and on desktop.

Have attached the ErrorLog - tried to export 3 times on Library desktop and 2 times Online last Friday and 1 time this morning on desktop.

 

  • CropServ's avatar
    CropServ
    3 months ago

    Hi Gavin

    In case you would like to know the answer to the export issue: Chatted with support online on 2 occasions. Reinstalling MYOB did not work.

    Clearing the MYOB cache did work and I could export.

    Reinstalling MYOB nor clearing the cache did not fix the error in the accounts. You mentioned there is a script to fix the Office Expenses amount (showing in the Accounts List) which is incorrect - have worked out which 2 accounts the exact $ figure has been swapped between, there are also 2 cost of sales account which this has also happened to.

    What do I need to do to get the script run on our file?

    Thanks for your help.

    Michaela

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  • gavin12345's avatar
    gavin12345
    Ultimate User
    3 months ago

    Hi CropServ 

     

    The error message you are getting indicates that the file might be over 4 GB in size (max file size). 

     

    Is your file online or offline. If offline check the file size in Library. If online try to make a backup and restore locally to check file size.

     

    Note this company MYOX Services can reduce your file size by purging data if this is the issue.

     

    Regards

    Gavin

    • CropServ's avatar
      CropServ
      Experienced Cover User
      3 months ago

      Hi Gavin

      Thanks for your reply.

      The file size is 4185408KB in the Library, so just of 4 GB.

      Thanks for the link. Is there any way we could purge the transactions ourselves?

      Regards

      Michaela

      • gavin12345's avatar
        gavin12345
        Ultimate User
        3 months ago

        Hi CropServ 

         

        With AR2024 MYOB decided purging was no longer necessary, so the feature was never included in this version.

         

        Your only option is to use a 3rd party purge service (which can be expensive) or start a new file (which can take a long time to setup).

         

        Regards

        Gavin