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CNC2065's avatar
CNC2065
Experienced Cover User
2 years ago

Can't open file after going online

I've just uploaded our file to online, but I am unable to login, it gives me the following error code: Invalid Fingerprint (100014). Can someone please help?

 

Thanks

 

Sue

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi CNC2065, 

     

    Thanks for your post. If you're still getting this error message can you please send me a private message with the below details so I can look into this:

    • Serial number 
    • Your full name and email address 
    • File ID of the file (This can be found by going to Help > About MYOB AccountRight)
    • CNC2065's avatar
      CNC2065
      Experienced Cover User
      2 years ago

      Hi Melisa

      I don't know how to private message you.  Clicking on the private message link in your reply didn't work.

      Please advise.

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi CNC2065, 

         

        The private message access is enabled, can you try this link again please. If it doesn't work please clear your browser cache and try again. 

         

         

        Update: Script has been run over file