Cant open online company file. Backup in progress. Can someone help ASAP please.

[GLS2460]

Cant open online company file.  Backup in progress.  Can someone help ASAP please.

[Doreen_P · Accepted solution]

Hi, @GLS2460 

Thanks for your post, and welcome to the MYOB Community Forum.

We were able to run the fixed script on your company file. Kindly log out and then log back to see if you can access it now. Please let us know if you require any further assistance with this. We are happy to assist.

Are you satisfied with the response provided? YES or NO

Did we solve your concern?

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

[GLS2460]

Thank You

[Doreen_P]

Hi, @GLS2460 

Thanks for your response.

We're glad to hear that your company file is working now. Please feel free to post again if you require any further assistance. We are delighted to assist you.

Best regards,

Doreen

[Emmy1]

Hi there, I am experiencing the same issue. I can't open my company file and it says that back up in progress.

I have tried signing out and signing back in again however it still doesn't open. Help please!

[Princess_R]

Hi @Emmy1,

Thank you for your post.

I've answered your other Community forum post, and I've already reset your company file back to active. Please refer to this post.

Please let me know if you still need assistance with this. I'm happy to assist.

Cheers,

Princess

[Richie8]

Hi Princess

I have similar problem as  @Emmy1. I can't open the company file due to "Backup in progress". I am in the middle of payroll processing. I even restarted my computer but I still can't open the company file.

Can you reset my company file? Thanks.

Cheers

Richard

[Shella_A]

Hi @Richie8, 

Thanks for your post.  I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

We're sorry to know that your file is stuck in the back up progress. We're happy to help you further with this. I have sent you a private message to gather the needed information to assist you further. 

We will be waiting for your response. 

Cheers,

Shella

[Shella_A]

Hi @Richie8,

Thanks for the response.

We were able to run the fixed script on your company file. Kindly log out and then log back to see if you can access it now. Please let us know if you require any further assistance with this. We are happy to assist.

Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Cheers,
Shella