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ACCOUNTSNSS's avatar
ACCOUNTSNSS
Cover User
2 years ago

PAY SUPERANNUATION NOT WORKING

Hello,

I have just processed my payroll and went to process the superannation but it is not showing any super to be processed? Is there an issue with this function today?

Thanks

Bec

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  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi ACCOUNTSNSS,

     

    Thanks for reaching out and welcome to the Community Forum!

     

    I have seen no other reports of this occurring for other users, however, please make sure the date range selected in the 'Pay Superannuation' window matches the pay run dates. 

     

    If the payments are still not appearing, could you please confirm if this is happening for all employees inclduded in that pay run, or just a few?