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stsmith's avatar
stsmith
Cover User
2 years ago

STP error

I have started a new MYOB file from 1/7/2022.  I have processed the first payroll.  The payroll data is correctly recorded in MYOB but when I checked the STP I discovered that the two salary employees have only their PAYG and Superannuation showing in the STP Year To Date Validation report.  The Gross Payments figure is zero.  There is probably something wrong in the setup but I can't find it.  I would appreciate any help you can give.

 

Thank you

 

Sally

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  • stsmith's avatar
    stsmith
    Cover User
    2 years ago

    After 2.5 hours only hold to MYOB, they advised there was a glitch in the system which they are working on.  They advised to run a zero $ payrun.  I did this and it fixed the error.  The Gross Payments are now showing in the STP.

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi stsmith 

     

    Great to hear that processing a $ pay resolved your issue, thanks for letting us know.

     

    Please don't hesitate to post again if you need help in the future.