Forum Discussion

JRyan2390's avatar
JRyan2390
User
3 months ago

Unable to make a Superannuation Payment

Hi, 

 

I am having issues with making a superannuation payment for our employee. We have made payments multiple times with this same employee. I have checked the superannuation details have not changed, and they are all exactly the same. The error message i am getting is "One or more super funds selected is inactive and can't accept payments".

 

As advised by MYOB, i have tried recreating the super fund...did not work. I have deleted my Cache...do not work. I have contacted the Superannuation fund and nothing is wrong on their end and ALL details are correct that are in our system. 

 

If anyone could help that would be great, as i have wasted HOURS on this issue. 

4 Replies

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hi, JRyan2390

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    Kindly provide us the super fund details such as ABN and SPIN. This will help us a lot in assisting you efficiently. We are looking forward to your response.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hi, JRyan2390

     

    We hope you are doing well.

     

    We requested additional details regarding your concern about super fund. Should you need further assistance, please feel free to reach out to us.

     

    Best regards,

    Doreen

    • JRyan2390's avatar
      JRyan2390
      User
      2 months ago

      I have already been through this with someone from MYOB via email. The details have been checked multiply times. Apprently my case has been trasnferred to a different department because the problem wasnt able to be solved by him. Im still yet to hear anything from this department. 

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 months ago

        Hi, JRyan2390

         

        Thank you for your patience.

         

        Upon checking, your concern has been looked into already by our relevant team. We are still waiting for them to diagnose the issue. Once the issue has been resolved, they will reach out to you through your email.

         

        If you encounter any issues in the future, please feel free to create a post again.

         

        Best regards,

        Doreen