Forum Discussion

ElkaS's avatar
ElkaS
Trusted Cover User
3 years ago
Solved

Super Authorised but popup window said 2nd authorisation needed

I'm an authoriser of Super in our files and I completed the authorisation yesterday for 2 payroll files via SMS Code and the Status says Processing Payment. However I had a window pop up that said "A...
  • ElkaS's avatar
    ElkaS
    3 years ago

    Thanks Tracey_H , I assume that's due to the error in doubling of direct debits that's recently occurred and being looked into, and so the payment will only be taken out when resolved? Cheers, Elka

Tracey_H's avatar
Tracey_H
Former Staff

HI ElkaS 

 

Thanks for your post. Due to other circumstances, we have disabled Pay super processing at this time. We do hope to have that process back in place soon. We do apologise for the inconvenience caused.

 

With regard to the authorisation message, this is being looked into by our teams.

ElkaS's avatar
ElkaS
Trusted Cover User
3 years ago

Thanks Tracey_H , I assume that's due to the error in doubling of direct debits that's recently occurred and being looked into, and so the payment will only be taken out when resolved? Cheers, Elka