Forum Discussion

millpave's avatar
millpave
User
2 years ago

Duplicate Invoices

It seems, by the look of the MYOB community posts - I am not the only one having this problem. Duplicate invoices have been happening since the most recent upgrade.

This is not on, We've never had this trouble before and has made for a lot of confusion for our business with emails back and forth to customers to sort it out. I have had to delete some and issue new invoices to clients which is time consuming and looks very unprofessional. This is especially difficult as we invoice 3 different councils regularly, so we are sending multible invoices per month to the same people.

You would think in this high tech world with such a big company like MYOB something like this should be sorted out immediately, especially since our monthly fees keep creeping up - then so should the service!

Enough with the brush off's, businesses are already under the pump, please get this sorted out Myob, and No the updating invoice numbers manually did not help at all. When there are three people using the same program this is very frustrating.

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  • Steven_M's avatar
    Steven_M
    Former Staff
    2 years ago

    Hi millpave 

     

    MYOB Business will use an automated number for the invoice number sequence where it will take the next number in the sequence. For example, if you enter the invoice number to be 00000010, the next invoice would have number 00000011 then  00000012...  What can happen is that if that invoice number is changed during the recording of an invoice the system can be pushed out of alignment thus causing a situation of duplicate invoice numbers. This is compounded by the fact that the system doesn't alert users to duplicate invoice numbers.


    Typically, to avoid this situation from occurring you want to manually update the invoice number of your invoices to be the next number in the auto number sequence. The system will pick up on that and start using that going forward. It can take a few updates of that invoice number in succession for that to be picked up on.

    • LCrowhurst's avatar
      LCrowhurst
      Trusted Cover User
      2 years ago

      THIS IS NOT WORKING IN BILLING...WE HAVE SUBMITTED A CASE AND WERE TOLD ITS BEEN WORKED ON BY A SPECIALIST and we cant enter data until this is fixed:manfrustrated: we cant afford to just sit and wait for you to fix this..we need to keep going....not acceptable..and no credit until its fixed :manfrustrated: