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Unable to open AccountRight file after upgrading to the latest version

MYOB Product Team
6,317 Posts
MYOB Product Team
MYOB Product Team




Unable to open AccountRight file after upgrading to the latest version

Hi Everyone,


We have had a number of reports from Users who have upgraded their files to the latest version offline and when trying to open the upgraded file they get the following error message: AccountRight has encountered an error and needs to exit





The following AccountRight Hotfix tool can be run over the company file. Instructions for running the tool are also included below.


Run the AccountRight Hotfix tool:


  1. Close AccountRight
  2. Download the AccountRight tool
  3. Find the tool that you downloaded and double click it
  4. When the tool appears, all files found in your AccountRight library will be listed
    If your file isn't listed, click the Server Edition tab. Still not listed? Click Custom Location and then browse to the folder containing your company files. (Note: You can also drag and drop your company file into this window to update the file)
  5. Select the files you need to open and click Update selected files. When all files have finished, you can now close the tool.
  6. Start AccountRight and open the company that has been updated.
  7. When the Confirmation window appears, choose to confirm the company file online and click Next
  8. When complete, close the Confirmation window. You can now work on this file.


If you continue to have problems opening your files, do let us know by Starting a new Post. I'm sure the MYOB Community would be happy to assist.

MYOB Product Team

Currently Working On:
Supplier Feeds | E-invoicing
In Tray
Previously Worked On:
MYOB Capture App | MYOB Invoices app
MYOB Support (2015-2019)

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