ContributionsMost RecentMost LikesSolutionsStandard pay > base hour Dear. Whom it may concern. Hope this message finds you well. When working on payroll process, "standard pay > based hour" occurs frequently all of a sudden even though there was no based hour in the existing standard pay of the employee. In which case could you tell me if there is a sudden BASE HOUR in the STANDARD PAY? There are a lot of difficulties when working. Please let me know asap. Thank you. SolvedI'd like to inquire about the tax on the disbursements. I posted it 3 weeks ago but no one answered it, so I'm reposting it. My inquiries are as below. I hope this message finds you well. I am writing to seek clarification on a matter related to ABA files and their associated gross amounts. I understand that if I make aba files during the current payroll business, I can check the total amount of each aba in Disclosure > Transaction Journal. But I don't see the gross amount when I check it on the menu, is there a way to check the gross amount for each aba file? Whenever I make aba files, not the total amount, I wonder about each gross amount. Hope there's a way to check it out. Thanks for your help. MYOB login Dear. whom it may concern. I hope this message finds you well. Following a recent MYOB update, I have observed an increased frequency of login prompts, requiring authentication each time I run the program on a daily basis. Prior to the update, the login window would appear only once a month, coinciding with the receipt of our authentication code. However, the recent modification now necessitates daily logins, posing a challenge to our routine. I am reaching out to inquire whether this change is specific to our account or if there is a potential solution to adjust this functionality. Your assistance and guidance on this matter would be greatly appreciated. Thank you for your attention. I look forward to your response. SolvedRe: Cannot email payslips Good afternoon! Thank you for your assistance. I am pleased to inform you that the issue has finally been resolved. I'm sharing our solution in case someone else encounters a similar problem. I followed your advice, and it worked perfectly. "Setup -> Preferences -> Emailing -> Untick "Send Emails Using AccountRight" -> OK " Cannot email payslips Dear. whom it may concern. I hope this message finds you well. We've tried to email the payslips, but it hasn't been sent through MYOB since last week. After selecting 'Print/Email Pay Slips' to send payslips, we click 'Send Email' for unprinted or unsent pay slips. Then normally it takes some time to email out all the payslips and we could check the sent emails with attached payslips in Outlook sent box. However, recently, when we click 'Send Email', the window simply closes without taking any action. And When I checked on the "sent emails" tab, the payslips are not there either as if the program considers them as already sent, We also can't find them in the Outlook sent box. As we are not able to email payslips through MYOB, we've sent them through online as a temporary solution.(web site's payroll>payruns menu) But it is way more complicated and takes longer to send all the emails through MYOB online. Is there a way to re-enable MYOB to send payslips as it did before? * MYOB is still connected to Outlook, and all the settings is the same as before when emailing payslips were available. The emails addresses of employees are also correct. I've already posted this inquiry and got a reply from MYOB, but the issue remains unresolved. Here are the solutions below that MYOB gave us before, so please refer to it. It would be very helpful if you could suggest other options to solve this issue. Thanks. ; Sent emails not appearing in Outbox or Sent Items folder =>Not applicable. AccountRight closes when sending multiple emails (Outlook 2016 only) =>Currently our Outlook ver. isVersion 2309 Build 16.0.16827.20014 Which email program can I use to send emails? =>Not applicable. SolvedCannot email payslips Dear. whom it may concern. I hope this message finds you well. We've tried to email the payslips, but it hasn't been sent through MYOB since last week. After selecting 'Print/Email Pay Slips' to send payslips, we click 'Send Email' for unprinted or unsent pay slips. Then normally it takes some time to email out all the payslips and we could check the sent emails with attached payslips in Outlook sent box. However, recently, when we click 'Send Email', the window simply closes without taking any action. And When I checked on the "sent emails" tab, the payslips are not there either as if the program considers them as already sent, We also can't find them in the Outlook sent box. As we are not able to email payslips through MYOB, we've sent them through online as a temporary solution.(web site's payroll>payruns menu) But it is way more complicated and takes longer to send all the emails through MYOB online. Is there a way to re-enable MYOB to send payslips as it did before? * MYOB is still connected to Outlook, and all the settings is the same as before when emailing payslips were available. The emails addresses of employees are also correct. Cannot email payslips Dear. whom it may concern. I hope this message finds you well. We've tried to email the payslips, but it hasn't been sent through MYOB since last week. After selecting 'Print/Email Pay Slips' to send payslips, we click 'Send Email' for unprinted or unsent pay slips. Then normally it takes some time to email out all the payslips and we could check the sent emails with attached payslips in Outlook sent box. However, recently, when we click 'Send Email', the window simply closes without taking any action. And When I checked on the "sent emails" tab, the payslips are not there either as if the program considers them as already sent, We also can't find them in the Outlook sent box. As we are not able to email payslips through MYOB, we've sent them through online as a temporary solution.(web site's payroll>payruns menu) But it is way more complicated and takes longer to send all the emails through MYOB online. Is there a way to re-enable MYOB to send payslips as it did before? * MYOB is still connected to Outlook, and all the settings is the same as before when emailing payslips were available. The emails addresses of employees are also correct. payslip memo Could you read it carefully and answer it, please? I asked 2 weeks ago, but I couldn't get right answer. Please tell me right answer. Dear. whom it may concern. I hope this message finds you well. Presently, we have been employing the phrase "please do not use" as the preset value in the memo section of the payslip. Our current consideration revolves around removing this default value. In the course of my research,it has come to my attention that the options typically suggested involve either removing the memo category from the payslip through the path menu setup->Customise Forms, or individually removing the default value from each employee's card file under the standard pay settings. May I inquire whether these are indeed the exclusive approaches available?I am keen to know if there exists an alternative procedure that would allow us to efficiently eliminate the default value notes for all employees in a batch manner. Thank you kindly for your assistance. Your expertise and guidance are of immense value. From. Skylar ********************************************************************************************************** ▲ That was my first question. ▼ My first question's answer ********************************************************************************************************** Hi,@Justin_Joung Thanks for your post. Generally, the memo section in the pay slip is pulled from the employee's card,Payroll Details>Standard Pay section.If this memo does need to be changed on a per-transaction basis you would be looking at updating the transaction on the Pay Employee window prior to recording the transaction.This is similar behaviour to other parts of the product that will have a set default memo, which is based on default values. Please let us know if you require any further assistance with this. We are happy to assist. Best regards, Doreen MYOBCommunityForum ********************************************************************************************************** ▲ That's not what I want. Please tell me what to do. ▼ My 2nd question. ********************************************************************************************************** Could you please read my message again? I was just wondering if there was a way except for the two methods I described. ( 1 : the options typically suggested involve either removing the memo category from the payslip through the path menu setup->Customise Forms /2 :individually removing the default value from each employee's card file under the standard pay settings.) Re: payslips memo Could you please read my message again? I was just wondering if there was a way except for the two methods I described. ( 1 : the options typically suggested involve either removing the memo category from the payslip through the path menu setup->Customise Forms /2 :individually removing the default value from each employee's card file under the standard pay settings.) payslips memo Dear. whom it may concern. I hope this message finds you well. Presently, we have been employing the phrase "please do not use" as the preset value in the memo section of the payslip. Our current consideration revolves around removing this default value. In the course of my research, it has come to my attention that the options typically suggested involve either removing the memo category from the payslip through the path menu setup->Customise Forms, or individually removing the default value from each employee's card file under the standard pay settings. May I inquire whether these are indeed the exclusive approaches available? I am keen to know if there exists an alternative procedure that would allow us to efficiently eliminate the default value notes for all employees in a batch manner. Thank you kindly for your assistance. Your expertise and guidance are of immense value. From. Skylar