ETP amounts not showing in STP report
Hi, I just noticed that ETP Taxable and ETP Tax amounts for one employee are not showing in their STP report. This employee has been terminated prior us moving to MYOB, so once we have transitioned to MYOB we put those amounts in their Pay History. I am sure that I have set up the ETP categories correctly in MYOB. I have tried submitting an adjustment pay with zero amounts and also notifying the ATO about the termination pay, but nothing happened. All other pay categories for this employee are correctly shown I am not sure how to fix this issue. Any help?222Views0likes12CommentsSTP EOFY finalisation
Hi, I have finalised the last pay for the 2023-24 financial year and reconciled wages in payroll to the GL and our STP reporting to the ATO for the year. I have entered the RFBA, selected all employees and selected "Finalise and notify the ATO". I enter my name as the "Employer (authorised employee)" Authorised sender. At this point it fails and there's an error message that reads "Something went wrong. Please try again or refresh the browser". I have tried again and refreshed the browser (Edge and Chrome) repeatedly over the past five days but I still get the same message. I've logged a support ticket with MYOB but there is no response. Is anyone else getting this error? Does anyone know how to get around this and finalise their EOFY STP? Thanks92Views0likes6CommentsSTP report not balancing
When reconciling the Payroll Summary to the STP reporting an individual category "other leave" does not balance and total payments does not reconcile. However taxable income does balance & this category öther leave is taxable? It feels like the STP report itself is incorrect /doesn't balance - see attachment to review? The Payroll register Wages - agrees to the Payroll summary. I have sent through many update events to see if this rectifies itself and it has not. The individual STP report for the employee agrees with the individual activity report. What I believe has caused the error is entering a balance adjustment in the employee card - payroll details -> Entitlement screen ->.. however we have reversed that and it has still not fixed. (and sent new update event)Solved92Views0likes2CommentsInvoicing app - how to discount an item
Hi there, Can anyone please help here. We want to move to have the sales team raising invoices for their orders using the invoicing app. I can't see how they can apply a discount to an individual item on the invoice. For example, they may have an order for 5 different products for a customer. 2 products have a 7.5% discount, 1 product has a 10% discount and 2 products have no discount. This is easy to do on the desktop app, however I don't see how we can do this via the mobile invoicing app. If anyone can help please.Removing payroll categories
I have a long list of payroll categories linked to my employees, due to a change in Award, as well as our timesheet system exporting codes I don't use. Please see attachment for example. There must be a way to remove these from regular pay runs. It says they can't be deleted if they've been used, but when there are items that are NEVER going to be used again, they make the screen so cluttered and hard to check for correct entries.... and when the financial year ticks over, I think the timesheet system will send a whole bunch more through. I don't need to delete them, just to be able to select which are active and inactive, and better still, which are relevant to each employee. Any suggestions?57Views0likes2CommentsBonus and Commission payments
Hi Team We pay $ 30 per week to each employee if they work a full 38 hours per week as an incentive to come to work. We named the category Production Allowance and it is shown separately but included in Gross payment and taxed normally. Today when I processed the payroll the Pay Period menu showed Bonus/Commission first and a separate payslip allocated. I'm a little confused as this is an every week bonus, should it be included at normal PAYG tax table or taxed separately at 49% the would make $ 14.70 taxed on $ 30 which I don't think is correct but can't find a definition on ATO. Please help thank you Robyn Mantova Marketing email robynt@mantova.com.au56Views0likes3CommentsGross wages as per MYOB & STP Report sent to ATO not matching
Hi, I need some help as I have been told by my tax agent that the Gross wages & PAYG as per MYOB & STP Reporting to ATO is not matching. I checked the reports and have identified the difference is in the month of Feb. Gross wages as per STP reporting figure for Feb was 88445.40 & as per Myob is 86621 - so a difference of $1824.40 & the corresponding difference for PAYG is $447 with the figure as per STP being $23463 & Myob being $23016. Can you please guide me how to locate the difference? Your help will be much appreciated as I need to tidy this urgently. Thanks very much. Regards Sandy52Views0likes2Commentsemail delivery unsuccessful (hotmail address)
Hi, we have been trying for some time to send a weekly statement to a hotmail address and every week we get a bounce notification advising unsuccessful. We are able to send it direct out of outlook so no issues with customer receiving emails. Why would this be happening?GST 101 report generated in MYOB right
Hi There I have a question about the GST report payment. I submitted the GST reports to IRD on 9/4/24, then rechecked this report on 31/5/24, however, I found the GST payment amount had changed. However, our GST basis is Payment (cash), and I already bank reconciled before I submitted the GST report, furthermore, I found there is showing new invoice on the GST report that I added these invoices recently, but we did not make payment yet, please give me some advice on it, thanks50Views0likes10CommentsAccountRight Emails for statements not being sent.
When emailing a large group of statements 60 or more AccountRight will only show 10 or 15 emails in sent emails. There are no indicators to say emails were "rejected, marked as spam, or bounced, or pending". Customers contact us to say they are not receiving statements when we send every week. I tried sending small groups of 20 or less and MYOB will only select randomly approximately 8 shown as sent. When sending statements for a supermarket chains to one email address MYOB will only select a handfull of maybe 4 when all stores (40 plus) in the group have the same email adress. I checked our internet speed and we have 54 mbps download and 18 upload which is a fast service. The isse have been present before and after the new AccountRight update 15th May.