Cloud MYOB file slow - purging of Data

Hi LDOG 

There is no doubt that performance in AR2024 drops as the file gets larger, esp report generation. 

As with earlier versions of MYOB (eg v19), you can save a pre-purge copy of your MYOB file and make it read-only and use it when you need to look up a transaction that had been purged. If your MYOB file is help online, you can keep the read-only copy in your local library - ensure you give it a clear file name and change the Company Name under Setup > Preferences, making it clear this is NOT the live file. If working on the online file, you can open another instance of AR2024 and open the local read-only copy to look up what you need.

However unlike earlier versions of MYOB (eg v19) AR2024 does NOT have a purge function. The only way to reduce the file size is to purge old transactions, and the only way to do this at present is by using MYOX Services - they have software that purges old transaction data. This reduces the file size and improves performance.

Regards

Gavin

Hi Mary008​ , LDOG​ , FYI I have referred a number of clients over many years to FGHTables.com.au, who provide a comparable service, which has always been highly professional, and good value. You might wish to consider this option. 

Any AR desktop file you submit for purging can be retained by you and restored to your local library (read-only). This means you always have full data retention at no extra cost (as I understand it, under current license conditions).  The cost to purge varies according to how much data is required to be purged, and a quote is provided based on a supplied backup. 

Hi Mary

We ended up using MYOX Services and they purged data pre 30.06.2023 which now just sits on our network and I separate file which we can access this old data at any point in time.   So far so good

Hi LDOG,

Sometimes, slow performance can be due to things like your internet connection or cache issues. If you're considering purging data, make sure to back up your MYOB file first. This way, you can always look back at the data if you need to. Remember to restore the backup file locally, so it won't overwrite your current data. For more info on restoring a backup file, check out this link.

Cheers,

Princess

Thank you Gavin we will explore this option and contact MYOX to see what the costs are of purging the old data.

Hi LDOG - did you end up getting your file purged by MYOX Services?  We are looking to do the same thing but I cant find any information about the company

HI Sinclair

We didn't as MYOX wouldn't provide a cost unless we gave them a backup of our data which management weren't so keen on. 

Our IT department are looking at creating another MYOB file which we can keep for historical purposes and then reducing the live MYOB file which we are utilising - not sure how they are going about the reducing part given that purging isn't an option.   

The person we were speaking with was Paul Wylde email address was admin@myoxservices.com.au

Good Luck....

Hi LDOG 

Just thought I would mention, MYOX Services are connected with FGH Tables - see very bottom of MYOX Services web page. FGHTables have a File Utility which has some tools allowing you to analyse and fix some errors in an AR2025 file while it is offline, such as from a restored backup. One of the tools is Purge - this shows you what can be purged year by year, number of transactions, size after purge etc. MYOX Services should be able to give you a quote based on a screenshot of the Purge screen.

If you did decide to proceed with a purge you would need to supply your file. They have a privacy/confidentiality policy on the website. FGH Tables has been handling confidential client files for approx 15 years now and I am not aware of any security breaches etc. They delete all client files after 2-3 weeks.

Regards

Gavin

Thanks Gavin - appreciate your input.  I will pass this onto our IT person

Hi LDOG

Thanks for sharing your experience with us.  I have the same issue and keep creating a new MYOB file every 4 years.  However, I need to pay for both a new MYOB licence fee (for the new file) and an old licence fee for the old file until the final 4th quarter BAS and tax return are lodged, which takes 4 months.  Another issue is after the old licence was cancelled, I cannot open the old files anymore.  Do you have the same issues?

Mary