Forum Discussion

minky1's avatar
minky1
Contributing User
2 months ago
Solved

Can not Confirm Company File

Hi.

 

I have an old Version and have tried every way suggested to confirm Company File but to no avail. Tried to generate my own confirmation code etc. etc.for last 2 days. Please just send email as in previous years no more links as have tried them all. Am winding down Company. Thank you in hope. Cheers.

  • minky1's avatar
    minky1
    2 months ago

    Hi...

     

    Have just finished with live chat and they have emailed the licence file.  Soooo happy...

    Cheers.  Llon.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hi there minky1,

     

    Since the self-service confirmation didn't work on your end, the best next step is to get in touch with our support team directly n Live Chat via our virtual assistant, MOCA. They'll be able to help you out with confirming your company file.

     

    Cheers,

    Doreen

    • minky1's avatar
      minky1
      Contributing User
      2 months ago

      Hi...

       

      Have just finished with live chat and they have emailed the licence file.  Soooo happy...

      Cheers.  Llon.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi minky1,

    We're glad to hear that your issue has been resolved by our live chat team. If you have any further queries, please feel free to start a new post, and one of us will be happy to assist you.

    Regards,
    Earl

  • Muzzy's avatar
    Muzzy
    Contributing User
    23 days ago

    Hi minky1,

     

    I am having the same issue but cannot download the licence file as the version of MYOB I am using does not support to ability to browse a file and download.

     

    Could you tell me what old version of MYOB you are using please.

     

    Kind regards,

    Muzzy

    • minky1's avatar
      minky1
      Contributing User
      23 days ago

      Hi Muzzy

      My MYOB version is .17.   Don't have an issue downloading the file just can be quite a mission and time consuming to have the file emailed as none of the help yourself methods ever work. When finally get to chat with a person problem is always rectified quickly.  Good luck.

      Kind regards,

      Minky

      • minky1's avatar
        minky1
        Contributing User
        23 days ago

        Hi Muzzy

         

        I must mention that I am in the process of winding up the company and am just tidying up with MYOB so certainly don't want to upgrade at this stage. Cheers. Minky.

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