Cannot open Company file

Hi bazzamed

Thanks for your post. To fix this, I recommend clearing your AccountRight cache to avoid software discrepancies. Clear your AccountRight Cache

Additionally, instead of selecting from recently opened files, open the application and choose the file from the library or online, depending on where it is saved.

Feel free to post again, we're happy to help!

Regards,
Earl

Hi bazzamed 

Try suggestion by Earl_HD

Unable to open upgraded file is a more likely solution.

Regards

Gavin

Hi Gavin

I tried following your solution and came across the following:

I saved the link of AccountRight Hotfix Tool as

but it downloaded as 

I am not sure if I have missed something so if you could make any further suggestions I would be most grateful.

Many thanks

Hi bazzamed 

Unconfirmed means the download did not complete. Delete and try again.

Regards

Gavin

Hi Gavin

Deleted as suggested and tried again but unfortunately same outcome.

Any other possible suggestions?

Hi Earl

I tried your suggestion but it did not solver my problem.

Do you have any other suggestion/comments as I need to get this sorted as I cannot login to my company files.

Many thanks

Barry

Hi bazzamed ,

I see you're having trouble with your updated files. You usually need to unzip the file to use the hotfix tool. Check out this forum thread for simpler instructions on the previous suggestion.

If there's anything else you need, just start a new thread anytime.

Thanks,
Genreve

Hi Genreve

Thanks for your feedback but that option was given to me by Gavin and had the following issue

I saved the link of AccountRight Hotfix Tool as

but it downloaded as 

I am not sure if I have missed something so if you could make any further suggestions I would be most grateful.

Many thanks

Barry

Hi Genreve

Is there a telephone number that I can contact to get a solution to this issue that you are aware of?

I would appreciate any suggestion to solve this problem as i need to get access to the files?

Hopefully you can help?

Many thanks

Barry

Hi bazzamed,

Thank you for clarifying. Based on the screenshot the file fails to download completely and just gets stuck as a crdownload file. Here is an alternative link for the tool. 

If you still continue to have the same problem when downloading the file, I recommend to try downloading the file in a different computer. In the meantime, feel free to create a new thread if you need any other help.

Thanks,
Genreve