We have accounting plus V16.5. It has stopped online confirmation (it says it is not connected to the internet - but it is). The "confirmation for older versions" link doesn't help - the phone number given is no longer valid and the relevant(?) web page has a 404 message. Is it possible to contact MYOB? I saw a chat connection somewhere on the website but can't find it now. I see other people with this problem were given direct links to a moderator - that would be great. We are running out of time to resolve this.

Much like the evaporated phone support, I strongly suspect that MYOB deliberately disabled the legacy confirmation servers on 01/01/24, without any warning to their users or any patch provided to remove server-side validation from purchased legacy products. Both of those omissions would be extremely bad for MYOB's reputation, and very probably their balance sheet once the court cases are settled. However, I would be absolutely DELIGHTED to be proven wrong. Please MYOB, prove me wrong!

Hi WhatZit I doubt that MYOB would ever overtly state what you have suggested. This would bring on a strong protest and possibly a class action against them. Instead they seem to favor less obvious approaches, blame a technical glitch, blame your computer settings etc. The latest development (error 503) might well be just that, a technical glitch. In this case you can select 'Confirm later' and hope MYOB resolves the issue before your file becomes read only. If you run out of time, or your time is too valuable to waste waiting for MYOB, for $12 try https://www.fghtables.com/myob/confirmation6.php RegardsGavin

Hi WhatZit Hi WhatZit I reckon the chances of a security breach via FGH Tables is far lower than from MYOB. If you trawl through my posts on this forum you'll see a nice long lot of posts about data breaches caused when sending out invoices from MYOB. (I'm still waiting to hear from their technical department about how they've resolved the issue.) Same thing happened to lots of people with payment summaries a few years ago - they sent them to random other people and included TFNs, addresses, etc etc. I have no faith in MYOB anymore. Dealing with FGH Tables was easy and very quick. That was $12 well spent, I reckon. Regards,Catherine

G'day CatherineCE It's good to get a second endoresment for FGH. Thanks.

Hi WhatZit Thanks for the clarification. I checked with Micheal. The MYOB file is not uploaded anywhere, just selected so it can be accessed from your computer. Javascript is used to read the sections of the file that contain the licence details (serial number, File ID, number of users, odbc registration etc). This is saved to a file with a .bin extension to your computer. Only when you email that to FGH do they receive any details about your file. FYI it doesn't need to be your 'live' file. You can use a copy of the file or a restored backup etc. FYI as alternative to the bin file, you can instead send screenshots of the Setup > Company Information screen as well as the Help About screen. This will provide serial number, File ID, number of users, but not odbc registration. The only way to confirm ODBC registration (if you use it) is via the bin file. Your licence includes ODBC registration if you use other software developed for MYOB to access (read and or write) to your company file. Add-ons such as Ostendo, Datapel use ODBC. RegardsGavin

Can't confirm company files

26 Replies

Doreen_P
MYOB Moderator
1 year ago
Hey kareeweber,

You can confirm your company file by generating a confirmation code through this link. If you're still having issues with confirming your file, it's best to check this link for more information. You can also reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA.

Best regards,
Doreen
kareeweber
Contributing User
1 year ago
Yes, I have successfully generated a confirmation code but when I enter it to confirm my file, I get a message that says it is an invalid code. (I am positive I have entered the confirmation code correctly --all zeros , no "O"s.) It is so incredibly stressful!
Princess_R
MYOB Moderator
1 year ago
Hi kareeweber,

Sorry to hear you're having trouble confirming your files. To get this sorted out, please contact our support team directly. You can call them or use one of the various support options available here. Our team will be able to help you further with this issue.

Cheers,

Princess
kareeweber
Contributing User
1 year ago
Thank you for your help. I would LOVE to call support, please what number do I use to call them? (I cannot find a phone number on at the link you provided --or anywhere on the website. In fact, using the link you provided, I do not see a way to contact them either. IS IT ME??? WHAT AM I DOING WRONG??
CatherineCE
Experienced Cover User
1 year ago
Hello kareeweber!

Don't waste time trying to contact MYOB! Read through the above discussion to see why... The best way to confirm an old legacy MYOB file is to pay for a confirmation code from this chap.
https://www.fghtables.com/myob/confirmation6.php
Last time MYOB pulled this nasty little trick it cost me $12 to bypass them. Money VERY well spent.
Cheers,
Catherine
Princess_R
MYOB Moderator
1 year ago
Hi kareeweber,

To find the phone support team number, please follow these steps:

Head over to http://myob.com/contactus

Scroll down to the "Get help from our team" section

Click on the support form for MYOB Business and AccountRight

Additionally, you can use the MOCA virtual assistant:

Click the purple speech bubble in the lower right-hand corner of the page to open MOCA

Type in "Get help from a support agent" in the chat

This will provide you with a link to connect to a live chat agent

Cheers,

Princess

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Can't confirm company files

26 Replies

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