Edit Menu Greyed out since last update

Hey SDuddy​ 

If you book in a call with our Priority Support team from your My Account dashboard the team can reach out and assist accordingly. Check out this page for more information. 

The answer was to use the browser version, and the development team would have to investigate why this has stopped working since the last update.  If people don't post things here, how will other people know that they are not the only person experiencing an issue, or that MYOB is not really testing their updates before they release them?

Hi SDuddy,

Thanks for circling back with the response from your support ticket. This will be a great help to anyone else having the same problem.

We absolutely want you to be able to post questions here on the forum, in a perfect world, another MYOB user might have known the answer to that question and advised you to jump into the browser as well. The main difference between the forum and a support ticket is that when our moderators reply in the community forum, it needs to be general advice that can answer a post and provides a solution to others who have the same problem and come across the question in future.

There are a lot of situations (like the above) where a customer needs to have a 1:1 discussion and troubleshooting with a team member to work together on a solution. The community forum doesn't provide a good space for back and forth troubleshooting questions so we aim to focus on solutions and interactions that benefit the whole community while still directing those we can't help to the correct place (like creating a case).

Cheers,

MYOB