Hi
Urgent .... please help
I was rolling over for the year when everyone was finished for the day
I did a back up, it seemed to stop
It then said connection with server lost
I then received message saying back up complete
I tried to log back into file and its says that backup is in progress
Something has gone wrong, please fix my file ASAP, I have employees starting with orders
to complete at 7am in the morning
Hi Millhouse1,
I totally get the urgency of your situation. I have reset your company file back to Active. This should allow you to log back into your company file as intended. Please restart AccountRight and then try accessing the file again. Let me know if you continue to encounter any issues.
Cheers,
Princess
Hi CJ-Jube,
I've noticed your concern about the "backup in progress" issue and the urgency to get your payroll done. I've already responded to your other post and asked for more details to better assist and resolve the issue. Feel free to reply to this thread and I'll be happy to fix this for you.
Cheers,
Princess
Hi Princess R
Thank you for your help. I will let you know if i have any further issues.
Cheers
Millhouse1
Hi Princess R
We now have an issue with our bank register a superannuation payment that was allocated to be withdrawn last week but was on a wrong account was corrected. It has now reappeared since reset and I now can't do anything with it. It is on an account that no longer exists.
Princess_RCan you please urgently fix one of my companies also - as I also have this message about a backup in progress and need to get payroll done ASAP.
Thanks
Thank you, the online chat people have sorted it out for me. Thanks for your reply :-)
Hi CJ-Jube,
You're welcome! I'm glad to hear our team was able to help you out! Feel free to reach out again anytime you need help.
Cheers,
Princess
