Unable to confirm old myob and due to expire tomorrow

Hi phil11 

Thank you for the post and welcome to Community Forum! Since it is an old version, you can confirm it thru phone by going to Help>>Confirm your Company File>>Confirm by Phone and generate the confirmation code by going to http://help.myob.com/confirmation.

For complete details, please check out Help Article: Activating and confirming older MYOB products.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kind regards,

Sai

No as i the system will let us access the progam, it give us a code to gain access then tell us the code is not vayled it takes around in circle so we cannot access.

Hi phil11 

If code is not valid, this means either you have not entered it correctly (check for zeroes and o's and the letter l might be a 1 etc), or that you are using a product that requires a 'higher' code. For example is your licence (according to MYOB records) is for MYOB Plus v19.5 and you are using MYOB Plus v19.16, the code they provide will not work. Ensure you are using the software that matches your licence - or get in touch with MYOB if their records are incorrect.

Regards

Gavin

thank you we are using a old system and we have check codes. is here a way of talking myob as we access the help page at all. we can even get a code to allow us to talk on email.

Hi phil11 

I'm not from MYOB. Give them a call on the Support number (though they may only take your call if you have a subscription). Or try chat. Or try getting confirmation code from elsewhere.

Regards

Gavin