Payruns page show unpaid Super for several months but is all paid on time, No unpaid Super

Hi TC1808,

Thanks for following up. I checked with the team, and they confirmed that an update was rolled out yesterday as Payday Super came into effect. Super payments should now be showing as paid.

Cheers,

Princess

Hi Princess 

No its not fixed just did an update and the problem its the same see attached 

Hi LucyMik​ I am the product manager for Pay Super, we will investigate why this super is showing unpaid on your pay run status. For now, use the status in Super Payments as your guide. We will circle back to you with what we uncover. 

For others that may be following this thread, often seeing an unpaid status is by design. See this help article and extract below.

• A status of Unpaid means there’s super in the pay run that still needs to be paid or was paid outside of MYOB, like direct payments to SMSFs or via a different super clearing house. Click the Date of payment to open the pay run to check which employees this relates to.

Ditto, mine that is all paid, has been paid every week like clockwork, is also still all showing as unpaid.

My super payments all show as paid but I still have a few random ones from earlier periods saying Unpaid in the Pay Runs screen. 

Kolandasimone​ you have nothing to worry about then. Use the Super Payments screen status to guide you.

We will see what is causing some people to see a stale status in the Pay Runs screen. I understand that this is a concern you don't need. You have done the right thing.

Still not working. 

I posted this elsewhere two days ago and have been asked by Princess to add it to this thread, to keep it all in one place.

Paid super showing as unpaid

We implemented PayDay Super in October 2025 via MYOB AccountRight. For the July to September 2025 quarter, we had lodged and paid it via the ATO Small Business Superannuation Clearing House as normal (and have documented proof).

In preparing the STP Finalisation, it appears that the September quarter superannuation liability is erroneously marked as Unpaid in the Superannuation payments report.

I've come here to the community page to ask for advice, however I can see that others have had similar issues with paid super showing as unpaid over the past few years.

This is ridiculous! Has anything been done by MYOB to fix this? How are we supposed to maintain accurate payroll records?

I have the same issue, some pay runs showing as zero pay runs but amounts are correct on the payrun reports and listed as accepted by ATO after STP reporting.  

Liz

Hi TreeOak23,

Sorry this is happening. Definitely isn’t the experience we want you to have. For updates, you can follow and join this Community Forum thread. You’re welcome to add your post there as well, so the team can keep track of everyone impacted and share updates from the product manager in one place.

Cheers,

Doreen