Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP pay run to ATO

Hi stevepod,

Thank you for your post.

We appreciate your patience with this and we're sorry if you're having trouble doing the pay run of your employees. We suggest trying to do the pay run batch by batch if you have plenty of employees and see if we can do it without getting any error message. For example, do a pay run for the first 5 employees. 

Do let us know how it goes.

Cheers,

Shella

Hi Ekant,

Have you managed to find an answer to solve this problem?  At this stage, we are still getting the error.  I have submitted a new support request to MYOB.  Was just hoping you might have been supplied with a solution.

Thank you.

Hi Ekant,

Apologies for the delay in response. Are you still experiencing the same issue? If you are, please inform us, and we'll proceed with a more thorough investigation.

Looking forward for your response.
Regards,
Earl

Hello Earl,

Yes we are still experiencing this same issue. 

Please advise what information you require from me to proceed with a more thorough investigation.

Thanks,

Steve.

Hi Ekant

Thanks for informing us that you are still experiencing the issue.

This issue has been relayed to the relevant team. In the meantime, we recommend processing pay runs by batch. Please allow us to check on this. We will update you as soon as possible once we receive an update from the relevant team.

We truly appreciate your patience and understanding with this.

Best regards,

Doreen

Hi, stevepod

Thanks for updating us.

We have informed the relevant team about this issue. While we are investigating the cause of the error, kindly process the pay runs by batch if you're still experiencing the error when processing in bulk.

Best regards,

Doreen