Forum Discussion

JBCarpentry's avatar
11 days ago

Dashboard Income Zero after invoices marked as paid and banking reconciled

Hi, I have recently changed over from Payroll only to doing my invoices and tracking income also on MYOB for the new financial year.

I seem to have all the bits and pieces set up however I am having issues with the income on the dashboard.

I created an invoice, that invoice was paid and I marked it as paid. GST is correct on the dash but income still states it is 0. I have reconciled bank accounts (unsure if this is why there is an issue - I hadn't actually done this before and as no income had ever been put in it is sitting in a negative). 

From all i have read I have done it right. Created an invoice, paid invoice, gst is correct and reconciled bank accounts but income is still zero. 

Any suggestions please?

Thanks!

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi JBCarpentry​

     

    Bit odd that your transaction values aren’t showing up on the dashboard after you popped them into the ledger. First thing to check, make sure the dates on those transactions are within the range showing on your dashboard. If the dates line up and you’re still not seeing the amounts, best to give us a shout so we can dig a bit deeper for you.

     

    You can raise a support ticket in MyAccount, or jump onto live chat with our virtual assistant, MOCA.

     

    Regards,
    Genreve