Myob online payments date
Hey all,
Our auto-recorded moyb online payments are sporadically being recorded on the wrong date.
Makes super annoying when reconciling.
Emma
Forum Discussion
Hi Emma1201,
Thanks for posting and we appreciate your feedback.
I'm sorry to hear about your difficulties matching Online Payments because of the dates. I understand that there will always be room to improve how the application handles this. Unfortunately, there is no way to control the dates of the transactions that are from bank feeds because all the information from bank feeds is given by the bank (which we don't have any control of). To make matching bank feeds easier we could go to Preferences > Banking and mark the "Auto-allocate bank transactions to outstanding MYOB invoices or bills [System-wide]" check. Also, I recommend reading through this article Online Invoice Payments, this will give you more information regarding how online payments work in the application
Let us know if you require any further assistance with this. We're happy to help.
Cheers,
GenreveHi Genreve,
I have been having the same problem for a few months. The payment from our bank account is coming in earlier then MYOB generating the Bank Deposit.
Bank Deposit is 17/11/23, MYOB generated this deposit on 19/11/23. When doing a bank reconciliation the transactions MYOB have generated need to be deleted and re-deposited on the correct date.
This is an MYOB problem and has nothing to do with the bank. This was working fine up until a few months ago so something has happened to change the way MYOB generates the Bank Deposits
In addition we have at times had myob allowing a bank deposit to be 'prepared' ahead of the deposit to the undeposited funds account...
Which is impossible...
See this image- showing the deposit date as before the credit date...
Myob actually didn't let this happen in the past. It would only bring up transactions in the account that were before the 'banking' date
Agree that there has been a recent change to this.
I have also just updated to the latest version and it is still happening.
Thank you
Thank you for replying.
Perhaps there should be some parameters around the creation of the bank deposit.
Eg does myob make deposits on a Sunday?
Due to the fact myob has the information about when it settles the funds there might be an option to improve.
Eg. the customer made the payment 5/10 (which myob recorded) then the deposit was entered as 8/10, even though the funds were settled the next day being 6/10.
Emma
Hi Emma1201,
Thanks for your response.I understand how improving the dates of the deposits would improve the bank feeds overall. Unfortunately, there is a disconnect with how the information is recorded. The moment the payment is received the payment transaction is recorded in the file. On the other hand, the bank feed transaction only updates depending on when the bank records the deposit (all information in the bank feeds is from the bank).
Rest assured we will raise this suggestion to the team. There is always room for improvement in everything.
Let us know if you require any further assistance with this.
Thanks,
Genreve
