Problem with trying to email or print invoices in a locked period

We are also experiencing this issue, and it really is quite urgent and serious MYOB!  I can't have staff unlocking periods so they can reprint or email a copy of an invoice, especially if financial information has been sent to the external accountant.  The potential for unintended changes is too high, and I also don't have time to run around unlocking and relocking things every time we get a customer query.

Hi

Is there an update on this issue?  It's been 7 days now and still not working

Thanks

Beth

It's been going on since the last update, at least 3 weeks now!  They know, but are yet to do anything about it.

This is not a solution.  We have sales staff who need to send out past invoices, they do not have access to locking and unlocking periods.

Hi. We are having the same issue also. Unable to print/email invoices in lock period. Please let us know if you create a fix for this. 

Hi Princess. Thank you for letting me know. Like Wendy2018, we have multiple users and I do not wish to keep locking and unlocking the account every time we wish to reprint or send email in the locked period, which we do often. Hopefully the error is repaired soon. With Thanks. 

With the solutions re not being able to email invoices in locked period.

When using the web browser or the 'print /email invoices' tab, can you still send invoices via outlook, or do they have to be sent from AccountRight?   I cannot seem to get this option to work.

This issue is causing great grief in our business.   

Surely your 'experts' can fix this issue in less than weeks!!!???????

Hi Wendy2018,

Thank you for your post and we apologize if you are unable to re-print invoices during a locked period. We are aware of this issue and the developers are already working for a permanent solution. Alternatively, if your file is in the cloud you can print or email the sale from the browser. In Accountright you may disable the lock period temporarily to print or email existing sales. 

The lock period can be changed from Set Up > Preferences > Security.

Feel free to write a post if you need further assistance.

Cheers,

Jem

Hi cramptons,

I totally get that dealing with the locking and unlocking periods can be a bit of a pain. Our team is on it and we're hoping to find a solution soon. We've also brought this up in our Community forum. Hang in there, we're working on making things better!

Cheers,

Princess

Hi Counter,

I understand that you're having trouble printing/emailing invoices due to the lock period. Our team is still looking into this issue, and I can't give you a timeline for when it will be fixed. However, I've noted your account as one of the affected ones for our records. In the meantime, you can either disable the lock period or access your file in a browser to print/email.

Feel free to get in touch if there's anything else I can assist you with.

Cheers,

Princess