I processed an employee's final pay. You can see from SC96 that available hours equal 0 however there is a Card Balance of 145.40 hours.
But this isn't actually true. The balance on the card is saying 48.466 hours.
I know that I have paid out this person the correct number of owed hours of accrued leave.
How do I make the entitlement 0 in both the report and the card?
Thank you.
Hi SuFish,
Thanks for your detailed post with screenshots. Is the employee terminated and then reinstated? This can occur if the employee is being reinstated after termination. To resolve this, we'll need to escalate and raise a DFR in your file. Please send me a private message with the following information:
Serial Number.
Company File ID.
The employee's name
The date of termination
The date of reinstatement
Expected leave balances for each Entitlement Accrual category for the employee
Looking forward to your response.
Regards,
Earl
Dear Earl, I tried to send you info yesterday but I realise this morning it was rejected. Will try again now...
Dear Earl, I just tried again and I can't private message you for some reason. Now it is saying I've sent too mahy private messages!!
I cannot get the info you need through private message.
I get an error message saying HTML format problems followed by you have sent too many private messages. Any ideas why this is happening? Is it a format thing? Your name seems to be highlighted as an error.
Very frustrating.
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