MYOB adding 38hrs to employee card base hourly standard pay

Hi POW 

Thanks for your post and Welcome to MYOB Community Forum.

Since you are using timesheets but when you process pay run, there is an additional 38hours added to your employees pay for their base hourly. To correct the situation, I highly suggest to remove the 38hours from the employee standard pay so that it will not be added when you process the next pay run. To do this, go to Card file > Cards List > Employee tab > Click the zoom arrow beside employee name > Payroll details > Standard pay > Remove the 38hours from the base hourly. After following the steps provided, kindly process a dummy pay run and check if the 38hours were still added. Please let me know how it goes.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Best regards,
Doreen

Being sporadic, is it possible it only happens when something is edited within the employees card file?

Personally, any time I edit anything within an employees card, the standard pay hours reverts from zero to the 'hours in weekly pay period' figure again. I manually change them to zero before closing out of an employees card every single time. We've overpaid staff tens of thousands because of this stupid setting. It's infuriating that we cannot set the hours in the 'weekly pay period' to zero, or that they change themselves every time we edit something within the card file. My solution was to set it to 1000 hours, that way it's extremely noticable when processing pays if someone has additional weekly hours automatically added and I have the opportunity to fix it before setting up the payment.

Thanks for this suggestion, however it does not work. I do remove the 38hrs and randomly it gets added back. Not all of the time, just sometimes. Not all of the staff, just one or two randomly.

Hi GWES 

Thanks for your post. Sorry to hear that you've had that experience.

You can also check the Standard Pay of each employee that will be included on the pay run. Zero out the number of hours in Standard Pay so that when you process pay run, there will be no hours entered and you can manually edit it. You can also set the number of hours that you want to show up automatically when you process the pay. To do this, go to Card File > Cards List > Employee tab > Click the employee name > Payroll details > Standard Pay. Once done, you can process a dummy pay run to see if it's working already. Please let me know how it goes.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Best regards,
Doreen

Hi POW 

Are you still experiencing the issue? Please do let us know so we would be able to assist you further with your concern.

Best regards,

Doreen

This happens randomly, it has not happened recently however I do not trust that it wont happen again.

I am having this issue now and have hundreds of employees so it's not feasible to check and adjusted every ones standard pay every week to zero them out. This only started happening at the beginning of this new financial year for me and it's random employees'each week, not everyone. No changes have been made to the employee cards in the last week and some of them I actually zeroed out in standard pay just last week but now they've defaulted back to 38 hours. Is this being investigated? This is not acceptable. 

Hi catering 

Thank you for your post and welcome to the Community Forum.

I understand how important this is to you. And I know that this issue had made you upset. Apologized for the inconvenience have caused you. In this regard, the standard pay fields won't automatically populate unless you have made changes to the payroll defaults or values in the employee card. As such, if you change the pay rate, frequency, basics etc. in the employee card the values in the Standard Pay will be reset. 

It seems that in the employee card>> Standard Pay tab all amounts and hours are zero and in the Standard Pay tab when you click on the zoom arrow to open a payroll category like One-time deduction. Or in the deduction tab when you click on the zoom arrow to open a payroll category base hourly in the Standard Pay tab resets to 38 hours. This is because you are opening and potentially changing a payroll category from within the employee card, so the values are reset as any changes may impact the accruals and calculations of the standard pay.  You can tick or untick the deduction tab, so the Standard Pay doesn't reset as no changes are being made to the payroll category. 
 

If this is what you are seeing you will need to check that the standard pay has not reset each time you open a payroll category from within the card or change any values. Or you can make any changes to the payroll category by going to Payroll Command Centre>>Payroll Categories, which will not affect the employee's standard pays. 
 

However, if you are using Time Sheet, there are an additional 38 hours added to your employee's pay for their hourly. You can remove the 38 hours from the employee standard pay so that it will not be added when you process the next pay run. To do this, go to Card File> Card List>> Employee Tab>> Click the zoom arrow beside employee name>> Payroll details>>Standard Pay>> Remove the 38 hours from the base hourly. 
 

If you need to add a new payroll category to employee pay, you can also do this while processing the pay in the Pay Employee window by clicking on Add Payroll Category. This won't change the Standard Pay as you aren't opening the payroll category, just selecting it to be included in the pay. 
 

Please let me know if you need further assistance with this. If the issue persists, please attach the screenshot so that I can investigate further on the issue.
 

Or If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Thanks, 

Cel

Thanks for replying to this issue. It truly frustrating. I am importing timesheets from Tanda (rostering app). MYOB randomly adds 38hrs to an employee standard hours in their card file so the employee gets paid the 38hrs as well as the hours on the time sheet. I then go into the employee card and remove the 38hrs and it will randomly put it back. It happens on different staff, different times. I am at the point of moving from MYOB due to this issue. Ive been using MYOB for 23+ years. :(

I am also using Tanda and this has just started to happen to me at 1 July this year. I have now received multiple wordy replies from MYOB telling me nothing and saying that basically I just have to zero them out every week. They basically just tell me it's something I've done by changing employee cards/pay conditions which brings back the default hours but I have absolutely not done this with any of them. So I have now this week adjusted every casual to have 168 standard hours weekly and once again zeroed every one of my over 100 employees standard pays.  Hopefully changng the hours per week to 168, which was the maximum allowed, will at least highlight each week those employees who have been added back again, and negate the risk of overpaying multiple people. 

if this was my business I would be gone too. Tanda does payroll now so there really doesn't seem to be any need for MYOB if they can't be bothered to explain or fix this simple thing.