STP Errors

Sorry this is with Accountright

Hi Kegs22,

I understand you're dealing with an STP (Single Touch Payroll) error code, and I'm here to help you sort it out! Since there haven't been any incident reports about MYOB STP issues, let's start by identifying the specific error code provided by the ATO for the rejected payroll submissions. Once you have the error code, you can make the necessary adjustments to your employee and company details. For more info, please refer to this Help article: Fix rejected reports in Single Touch Payroll.

Feel free to get in touch if you need more help.

Cheers,

Princess

Hi, This is the error code SBR.GEN.AUTH.008.

But we have been processing payrolls for a very long time for these same clients and now 3 x clients so far in the last week have all rejected. All our Xero clients are fine, its just the MYOB clients suddenly having issues. So I don't know what has happened for it to suddenly reject these clients reports.

Hi Kegs22,

Thanks for providing the error code. The error code SBR.GEN.AUTH.008 typically means that the wrong software ID has been notified to the ATO. Please check this thread, which has detailed information about the error.

Feel free to get in touch if you need more help.

Cheers,

Princess

But it was working for years before. And for 3 x clients. I will contact ATO. Thanks

Hi Kegs22,

It's puzzling when something that has worked for years suddenly stops. The thread I've provided above explains how software ID changes and how it'll resolve the error. But it's definitely a good idea to contact the ATO to verify the software ID for each client. 

Feel free to get in touch if there's anything else I can assist you with.

Cheers,

Princess