Forum Discussion

ensanguined's avatar
2 years ago

Unable to Completely Import Employee Cards

Hi there.

 

Just wondering if anyone can assist me with this.

 

I am trying to import data into employee cards and can't seem to work out the issue with the following:


- Payment Method Data: When I complete the import I always get the following error: 'Warning 577: Invalid number of bank accounts; bank details ignored; default Cheque payment method substituted.' We simply need all exployees to be listed as 'Electronic' so I tested entering 'Electronic' or '3' in the Payment Method field but it does not save and so reverts the field to 'Cheque'. Also, even though we will never need to save a second bank account for an employee here is it ok for me to keep those fields deleted (i.e. BSB 2 and 3 and the other related fields) from the export file?

 

And as an aside (a newbie general question), I first export the current data to get the template but find that headers like 'Addr 1 - Phone No. 1' don't auto-match unless I change them to '- Phone # 1' for example. Why does it export using different header names compared to what's required for importing, or is this just my experience?

 

Sample file attached. Thanks all!

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi ensanguined,

    Thank you so much for your detailed post and welcome to the Community Forum!

    My apologies for the late response. Troubleshooting import errors in AccountRight can be challenging due to the program's strict formatting and specific requirements. Various clients may encounter different import errors for numerous reasons. Unfortunately, based on the provided information, we cannot precisely determine the cause of your import warning. The program deemed the figure in the field as invalid, leading to its omission.
     

    To identify the specific entries marked as invalid, please review the import log.

    Feel free to post again and one of us will be happy to assist you.
    Regards,
    Earl

    • Hi Earl.


      Thanks for that, but how do I get the solution here? Do you need more information than what I provided? This one error is stopping me from launching a major initiative in our office so I really need to know what the problem is. Can a developer not assist somehow?

       

      Thanks.

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator

        Hi ensanguined,

        I apologize for the delayed response. I have escalated your concern to the relevant team and flagged your account as impacted. Please feel free to post again if you have additional queries, and we will be more than happy to assist you.

        Regards,
        Earl