Backup in progress error message

Hi TTC1, 

I hope this response finds you well. We will be closing this case as we haven't received any updates regarding your file being stuck in the update. 

If you require further assistance with your file or any other assistance, don't hesitate to create a new thread. 

Thanks,
Genreve

Hi TTC1, 

I'm just following up on your concern regarding your file being stuck in the backup status. Feel free to respond to my private message if you require further assistance with this. 

Thanks,
Genreve

Hi TTC1, 

Thanks for posting your concern in the forum. 

I'm sorry to hear about your file stuck in the backup process. To collect more information regarding your concern, I will send you a private message. 

In the meantime, feel free to create a new thread if you require any other assistance.

Thanks,
Genreve

Good morning, I am having the exact same issue as above. Any help greatly appreciated.

Hi BSS2605,

I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

Regards.
Earl

Hi BSS2605,

Thank you so much for your detailed post and welcome to the Community Forum!

I'm happy to assist you with this matter. I have sent you private information that will aid us in resolving the issue. Please check your inbox for further details.

Looking forward to hearing from you soon!
Regards,
Earl