Error message and MYOB Crashing
hi
I am getting and error message System.ComponentModel.Win32Exception. It is crashing myob and I am having to restart all the time. It happened to me 5 times yesterday at a client using the...
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I am also having this problem. It happened at least 5 times yesterday. Twice during a payrun and i lost all my work and had to re-do the entire pay run. So far today its crashed 3 times!
Hi BeckMW,
That crashing mid-pay run could be a headache, especially when you've had to redo everything. The root cause of the error "System.ComponentModel.Win32Exception" is usually tied to how AccountRight tries to open documents in the In Tray. If your computer's PDF reader is missing, corrupt or not set up properly, it can cause the software to crash— during tasks like pay runs where those documents might be accessed in the background. A quick fix that often does the trick is to set a different PDF reader (like Microsoft Edge, Adobe Reader or Chrome) as your default. If you're keen to stick with your current one, reinstalling it can also help clear up any gremlins.
Here's a link that walks you through changing default apps in Windows. If the crashing keeps happening even after that, definitely reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They can take a closer look on the error and help get things back on track.
Cheers,
Doreen
As the original poster said, this hasnt happened when trying to open documents. It just happens randomly, as well as in the middle of a pay run. It has crashed 4 times already today. Its very frustrating.
Hi BeckMW,
I hear that you're frustrated — I'd feel the same in your spot. That 'System.ComponentModel.Win32Exception' error typically pops up due to stuff like outdated software, environmental hiccups, corrupted files or cache that needs our team’s help to sort out. Hit up our team so they can dig deeper and figure out what’s really going on with those crashes. Make sure you have your diagnostic log error handy—it’ll speed things up.
Cheers,
Princess
