Forum Discussion

JoanneMcG's avatar
JoanneMcG
Trusted Cover User
2 years ago

Myob file stuck in backup, its need to be reset please - urgent

Hello, my file is stuck in backup mode

I did a back up, it seemed to stop

It then said connection with server lost

I then received message saying back up complete

I tried to log back into file and its says that backup in progress

 

So something has gone wrong, please fix my file ASAP, I have to wages in the morning

 

thank you

  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi JoanneMcG

     

    Thanks for your post and Welcome to the Community Forum. It's great to have you here in the Community forum

     

    I have reset that company file back to Active for you. This should allow you to login back into that company file as intended. Please restart AccountRight then access the file again.

     

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi JoanneMcG

     

    Thanks for your post and Welcome to the Community Forum. It's great to have you here in the Community forum

     

    I have reset that company file back to Active for you. This should allow you to login back into that company file as intended. Please restart AccountRight then access the file again.

     

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

    • JByrn49's avatar
      JByrn49
      Experienced Cover User
      2 years ago

      Hi

      We are having the same issue.  Backup completed fine last night.  This morning was are getting the MYOB file is backing up message.  Happened to two files we need for invoicing.  Please help ASAP.

       

      Kind regards

      Janelle

      • Leneth_A's avatar
        Leneth_A
        Former Staff
        2 years ago

        Hi JByrn49, 
         
        Thanks for your post and welcome here to the Community Forum. Thank you for sharing your concern with us. Apologies that you are facing issues with your company file that is stuck in backup status. We appreciate your patience and understanding. 
         
        In this matter, I checked the email address associated with your account and I can see that you have different product serial numbers. I have sent you a private message requesting the necessary information for me to assist you further. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears. 
         


        Please let me know if you need further help. 
         
        If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
         
        Cheers, 
        Leneth

    • PF_1's avatar
      PF_1
      Experienced Cover User
      4 months ago

      Hi Leneth

      Our file is also stuck, can you please urgently assist?  I called the help line and it said they only start working in 30 minutes.

  • mglstokes's avatar
    mglstokes
    6 months ago

    Hi,

    I have the same issue with my file as above, namely:

     

    My file is stuck in backup mode

    I did a back up, it seemed to stop

    It then said connection with server lost

    I then received message saying back up complete

    I tried to log back into file and its says that backup in progress

     

    I can't seem to see where I can lodge a request to get this fixed, except in a Public Forum such as this one? Is there no where you can lodge a ticket to get a problem fixed?

     

    Thanks,

     

    Michael

     

    • JoanneMcG's avatar
      JoanneMcG
      Trusted Cover User
      6 months ago

      Hi Michael

      I usually put a message here on the Forum, and some super nice person sees it and fixes up the backup problem.  Last time my issue was fixed really quick, so I suggest you put up a message too.

      cheers

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      6 months ago

      Hi mglstokes,

      Thank you for your detailed post, and welcome to the Community Forum! I reviewed your account and noticed there was an issue that needed to be addressed on the backend. I have resolved this by updating the script in our system. You should now be able to log in without any problems.

      Feel free to start a new post if you have further queries and one of us will be happy to assist you.

      Regards,
      Earl

  • FrankZhang's avatar
    FrankZhang
    6 months ago

    Hi Earl

     

    We are having the exactly same issue as Michael, wondering if you help to reset the file too. 

    It is quite urgent.

     

    Thanks

    Frank

  • Naplaz's avatar
    Naplaz
    Cover User
    6 months ago

    I have the same problem and MYOB support contact will not load, please help with reset

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      6 months ago

      Hi Naplaz,

       

      Thanks for reaching out to us regarding your MYOB file stuck in backup mode and that you're having trouble with the support contact. No worries! I'm here to help you resolve this. I've just switched that company file back to 'Active' for you. This should let you hop back into that company file as planned. All you need to do now is restart AccountRight and then access the file again. Easy peasy! In case you need help in the future and can't contact our support, feel free to reach out to us here or try our virtual assistant, MOCA. Feel free to utilize MOCA for urgent inquiries and assistance. In the event that MOCA can't provide the help you need, you'll be seamlessly transferred to our live chat team.

       

      Cheers,

      Princess

      • CJ-Jube's avatar
        CJ-Jube
        Trusted Cover User
        4 months ago

        Hi Princess_R I am having the same issue with one of my files, how can I fix this please as I urgently need to complete Payroll.  Thanks

  • Naplaz's avatar
    Naplaz
    Cover User
    6 months ago

    Thanks Princess, I am back in.  The MOCA chat has not been available as an option on my screen.

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      6 months ago

      Hi Naplaz,

       

      You're welcome! I'm glad you're back in. MOCA is usually found at the bottom right corner of our website once you click on the Contact section. If it's still not showing up, you can also submit a support request through My Account. I'll now close this thread as resolved. Don't hesitate to reach out again anytime you need further assistance.

       

      Cheers,

      Princess

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      5 months ago

      Hi ShellyHope2555 ,

      This can happen sometimes. Could you please provide the last four digits of your Serial Number and Company File ID? I'd be happy to assist you with this.

      Looking forward to your response.

      Regards,
      Earl

  • RachelWill's avatar
    RachelWill
    4 months ago

    MYOB File Stuck in Backup - Needs to be reset so I can access AccountRight

     

    Hi Team, 

     

    Our AccountRight file is stuck in backup mode. As mentioned by other uses, a backup was being completed when it stopped. Now when we try to log back into the file it says that there is a backup in progress.

     

    If someone can please provide assistance for this as soon as possible, so that we can access our file, that would be appreciated.

     

    Kind Regards,

    Rachel

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