MYOB incorrectly locked us out although subscription to date

Question

HiYesterday MYOB notified me that our subscription is cancelled due to non payment. Although they were paid on the 7th October. We have been a loyal customer for over 30 years and never missed a payment. This morning our staff were unable to login. It took us an hour and a half to sort out and be told sorry it was a glitch. Very disappointed as we had staff sitting around unable to function/work. This cost me loss in wages. MYOB needs to have a system that doesnt close its customer out of their accounting system this easily.So I wonder how many other customers had the same problem

doreen_p · Answer

Hi cyber4me,
&nbsp;
Sorry your team was locked out for an hour and a half, costing your business time and wages. After more than 30 years with MYOB, this isn’t the experience you should have had. From what you’ve shared, our support team identified a system glitch, rather than a missed payment, as the cause. I can’t confirm how many other customers were affected, but I understand why you’d want reassurance that this won’t happen again.
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Cheers,
Doreen

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MYOB incorrectly locked us out although subscription to date

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