Technical Support - Crashing

Hi KCiaglia,

It’s hard to provide an error code when AccountRight closes without showing one, especially while you’re trying to get payroll done.
 

We’ve checked your support case and can confirm it’s still in our team’s queue. The team is working through older cases, and once your case is assigned to a team member, you’ll receive an email update.
 

In the meantime, have you tried clearing the AccountRight cache? Cached files can sometimes cause crashes or display issues. You can follow the steps in MYOB’s Clearing the AccountRight cache guide. 

Regards,
Earl

Is there any useful updates on this subject?

I lodged a support request about this in Sept, and have not had a single reply via email or phone. 

I have then recently booked a priority support session where the technical advisor told me this issue is not a known issue at all, and that I would need to provide the error message and code for it to be reviewed. Slightly hard to do this when I do not get an error code, it just closes the window as if the product is idle which it is not - particularly frustrating when in the middle of payroll etc. 

Another great example of Myob support helping the paying customers...

Hi AH1,

Sorry for the late response. That sounds incredibly frustrating, especially at EOFY when you’re just trying to get through the work without the extra chaos. A couple of things worth trying are restarting your modem and clearing the DNS cache, as connection or sign-in weirdness can sometimes come from stale network info hanging around where it’s not invited. These instructions are technical, so it's a good idea to get help from an IT professional. Here’s the cozy checklist:

Restart your modem

• Turn the modem off
• Wait about 10 seconds
• Turn it back on and let it reconnect fully before opening MYOB again

Clear the DNS cache on your computer

• Open the Command Prompt as administrator
• Type ipconfig /flushdns
• Press Enter
• Once it confirms the DNS cache has been cleared, close the window and reopen MYOB

Update your DNS settings

• Open Control Panel and go to Network and Sharing Center
• Click Change adapter settings
• Right-click your active network connection and choose Properties
• Double-click Internet Protocol Version 4 (TCP/IPv4)
• Select Use the following DNS server addresses
• Enter 8.8.8.8 as the preferred DNS server and 8.8.4.4 as the alternate DNS server
• Click OK, then close the windows and reopen MYOB

If none of the workarounds above do the trick, it’s really best to reach out to our support team via the Contact Us page.

Cheers,

Doreen